Shipping policy

Shipping and Delivery Policy

Last updated: 10 September 2026

This Shipping and Delivery Policy explains how Sophie Books products are made available, produced and delivered.

Sophie Books is operated by Paimapa Ltda., based in Florianópolis, Brazil, and serves customers in different countries.

1. Digital Products

eBooks and audiobooks are digital products and are not physically shipped.

Access is normally provided immediately or shortly after payment has been confirmed. Access instructions or a link will be sent by email or made available through your account, where this option is available.

If you do not receive access after your payment has been confirmed, please also check your spam or junk folder.

If you still cannot access your purchase, please contact us at hello@sophiebooksandco.com.

Digital links or files may be subject to certain access conditions or limitations depending on the product format and platform used to provide them.

2. Physical Books — Print on Demand

Physical Sophie Books titles may be produced to order through our printing and shipping partner, Cloudprinter.

The book is produced before it is shipped, so the total delivery time depends both on production time and on the shipping method selected.

We will always try to have each book printed in the country where it is being delivered. If this is not possible, we will aim to use the nearest available print facility.

This approach is intended to reduce delivery times and shipping costs and, where possible, avoid import taxes and customs procedures.

3. Production and Delivery Times

Estimated production and delivery times will be shown at checkout where this information is available.

Delivery estimates may vary depending on factors such as:

• the destination country and address;
• availability of the print facility;
• book preparation and production;
• the carrier and shipping method selected;
• order volumes;
• customs and import procedures; and
• circumstances outside our control, such as weather conditions or disruptions to transport services.

An estimated delivery time is not a guarantee of delivery on a specific date.

4. Tracking

Where available, tracking information will be provided to the customer.

If tracking shows that your order has been delivered but you have not received it, please contact us at hello@sophiebooksandco.com so that we can investigate.

5. Delays or Orders Not Received

If your physical order is significantly delayed or has not arrived within the expected delivery period, please contact us with your order number.

We will contact the partners responsible for production and delivery to investigate the situation and, depending on the circumstances, may arrange a reprint, resend the order or provide a refund where appropriate.

6. Delivery Address

The customer is responsible for providing a correct and complete delivery address at the time of purchase.

If an order needs to be resent because an incorrect or incomplete address was provided by the customer, additional production and shipping costs may apply where appropriate.

If you realise that you have provided an incorrect address, please contact us as soon as possible at hello@sophiebooksandco.com.

7. International Orders

Shipping costs will be shown at checkout where applicable.

Depending on the destination country, import taxes, customs duties, VAT, GST or other import-related charges may apply.

Unless otherwise stated at the time of purchase, these charges may be the responsibility of the recipient.

Import rules vary from country to country, and we recommend checking the applicable local requirements before placing an international order.

8. Refused or Unclaimed Orders

If an order is refused, not collected or cannot be delivered for reasons attributable to the recipient, additional costs for a new shipment may apply where permitted.

9. Damaged or Incorrect Books

If your physical book arrives damaged, has a printing or manufacturing defect, or you receive a product different from the one you ordered, please contact us as soon as possible at hello@sophiebooksandco.com.

Send photographs of the problem and provide your order number.

We will review the situation and, depending on the circumstances and your applicable legal rights, may arrange a replacement, a new copy, a partial or full refund or another appropriate solution.

10. Your Legal Rights

This Policy does not limit or exclude any rights you may have under applicable consumer protection laws in your country.

Where applicable law provides rights relating to delivery, defective products, incorrect products, cancellations, returns or refunds, those rights will be respected.

11. Contact Us

If you have any questions about shipping or delivery, please contact:

Paimapa Ltda.
Florianópolis, Brazil
Email: hello@sophiebooksandco.com