Privacy Policy

Last updated: 14 September 2026

Sophie Books, operated by Paimapa Ltda., respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, how we protect it and the rights you may have in relation to your information.

This Policy applies to our website, user accounts, orders, purchases of eBooks, audiobooks and printed books, manuscript submissions and related communications.

Depending on where you are located and which laws apply to your situation, this may include the Brazilian General Data Protection Law (LGPD), the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

1. Who We Are

Sophie Books is operated by Paimapa Ltda., based in Florianópolis, Brazil.

Email: hello@sophiebooksandco.com

Where applicable under data protection law, Paimapa Ltda. acts as the data controller responsible for your personal information.

2. Information We Collect

Depending on how you interact with Sophie Books, we may collect:

Identity and contact information

This may include your name, email address, telephone number, country and other contact details you provide.

Orders and purchases

We may collect information relating to your orders and purchases, including the products purchased, order details, delivery information and transaction-related information.

Payment details may be processed directly by third-party payment providers. We do not normally store complete payment card details ourselves.

Account information

If you create an account, we may collect information necessary to create and manage your account.

Technical information and cookies

We may collect technical information about your device and how you use our website, including information collected through cookies and similar technologies.

Please see our Cookie Policy for more information.

Communications and preferences

We may collect information you provide when you contact us, subscribe to communications or manage your marketing preferences.

Manuscript submissions

If you submit a manuscript, we may collect information such as the author's name, age, title of the work, genre, approximate number of pages, manuscript file, recommended age range and other information provided through the submission form.

Where the author is under 18, we may also collect the name, email address, telephone number and country of the parent or legal guardian submitting the manuscript on the author's behalf.

3. How We Use Your Information

We may use personal information to:

• provide and manage our products and services;
• process and fulfil orders;
• provide access to digital products;
• arrange the production and delivery of printed books;
• manage user accounts;
• respond to enquiries and provide customer support;
• communicate with you about orders, purchases and services;
• administer and review manuscript submissions;
• consider the content, age suitability and potential fit of submitted works;
• contact authors or, where applicable, their parents or legal guardians about submissions;
• provide feedback and discuss possible next steps;
• maintain records relating to submissions;
• improve our website, products and services;
• maintain website security and prevent fraud or misuse;
• comply with legal and regulatory obligations; and
• protect our rights and the rights of our users.

4. Legal Bases for Processing

Depending on the circumstances and the law that applies, we may process your information because:

• it is necessary to provide a product or service you have requested;
• it is necessary to fulfil a contract or take steps at your request before entering into a contract;
• we have a legitimate interest in operating and improving our business, website and services;
• we have a legal obligation to do so; or
• you have provided your consent where consent is required.

For manuscript submissions, the appropriate legal basis may include consent or another lawful basis applicable to the submission. Where the author is under 18, we may rely on an authorisation or other appropriate legal basis provided by a parent or legal guardian where required by applicable law.

5. When We Share Your Information

We may share personal information with trusted service providers where necessary to operate our website and provide our services.

These may include providers involved in:

• website hosting and technology;
• payment processing;
• order management;
• printing and fulfilment;
• delivery and shipping;
• digital product delivery;
• customer support;
• website analytics;
• security and fraud prevention; and
• receiving, storing or administering manuscript submissions, where such services are used.

We may also disclose information where required by law, legal proceedings or a lawful request from a competent authority.

We do not sell your personal information.

6. International Transfers

Some of our service providers may process personal information outside your country.

Where applicable, we will take appropriate steps to ensure that international transfers are carried out in accordance with applicable data protection laws.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, comply with legal obligations and protect our rights.

Manuscript information and files may be retained for as long as necessary to review the submission, provide feedback, discuss possible next steps, resolve disputes or meet legal and regulatory requirements.

8. Your Rights

Depending on the law that applies to you, you may have rights including:

• to request access to your personal information;
• to request correction of inaccurate information;
• to request deletion of your information;
• to request restriction of processing;
• to object to certain processing;
• to withdraw consent where processing is based on consent;
• to request data portability where applicable; and
• to lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us at hello@sophiebooksandco.com.

9. Marketing Communications

Where permitted by law, we may send marketing communications if you have asked to receive them or where another lawful basis applies.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

10. Cookies

We use cookies and similar technologies to operate and improve our website.

Please see our Cookie Policy for further information.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Children

Sophie Books is intended to provide books and creative opportunities for children and young people, but we take particular care when handling information relating to children.

Manuscript submissions from authors under 18 must be made by a parent or legal guardian on the author's behalf.

We seek to collect only the information reasonably necessary for the submission process and do not intentionally collect unnecessary personal information directly from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data practices.

The most recent version will always be available on the Sophie Books website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Paimapa Ltda.
Florianópolis, Brazil
Email: hello@sophiebooksandco.com